Aim: We aimed to examine in-depth the violence which pediatric emergency service nurses and parents of the children perceive towards them. Methods: The study was conducted as phenomenological research and 15 pediatric nurses, and 15 parents were included in the pediatric emergency department. The data were analyzed using the thematic analysis method. Results: The main themes of (1) Reasons for violence (2) Consequences of violence (3) Prevention of violence were created. The nursing staff indicated that violence was primarily attributable to patients and their relatives, as well as deficiencies in institutional and legal security measures. In contrast, the parents identified the nurses as the primary source of violence. Both groups underscored the significance of effective communication and empathy in the prevention of violence. Conclusion: To prevent violence, healthcare professionals should receive training in interpersonal empathy, effective communication, and the recognition, management, and declaration of violence. Implications to practice: Regarding the services and processes provided to patients, it is essential to ensure that they are adequately informed about the procedures using orientation marks/signs, information boards, and effective communication, to prevent any potential feelings of chaos, fear, and stress. (c) 2024 Elsevier Inc. All rights are reserved, including those for text and data mining, AI training, and similar technologies.